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Frequently Asked Questions

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Q. How do I recalibrate my scanner?
A. Occasionally, it may become necessary to re-calibrate your scanner. To do this, open your primary scanning application and initiate a scan. This will open the scanner?s TWAIN interface window. Depending on your model scanner, there may be a tab at the top of this window called CUSTOM SETTINGS. Click on this tab and you will see a button near the bottom of the window labeled CALIBRATE. Click on the CALIBRATE button and follow the screen prompts to recalibrate your scanner.

You can also use these same instructions to clean your scanner

Q. Does the scanner come apart so that you can scan books and other bulky items?
A. No. It is designed to only act as a sheet-fed scanner.

Q. What other programs will work with my scanner?
A. All Ambir Technology scanners are TWAIN compliant. This means that any application program designed to work with TWAIN will work with your scanner.

Along with most commercially available scanning applications, our scanners are also compatible with many specialized applications within the healthcare and banking industries. Most of these programs are TWAIN compliant and are 100% compatible with our scanners. Please contact our sales department if you have any questions about a specific industry application.

Q. How do I clean the scanner?
A. Each scanner ships with a special cleaning sheet. Used in combination with the scanner cleaning mode, these sheets can help to improve the image quality.

You can initiate the clean mode by opening your primary scanning application and then initiating a scan. When our TWAIN interface opens, go the custom settings tab and chose ?Clean?.

It is a good idea to also recalibrate your scanner following a cleaning.

Q. What do I do if my scanner is not working properly?
A. First, read and see if there are any FAQs that relate to the problem you are having. If not, please feel free to call MSD on 07 3368 7888.

Q. How often should I calibrate my scanner?
A. For an average user, we recommend calibrating your scanner about every three months. For heavy users, once a month may be necessary. Generally, the best indicator of a needed calibration will be when your scanned documents show a grayish or hazy discoloration. Dark or black streaks on your scans are a good indication that your scanner may need cleaning. Please use the cleaning sheets supplied with your scanner.

Q. What is the purpose of scanner calibration?
A. The process of ensuring accurate reproduction of color for images. Full color calibration is really a two-step process: calibrating your input device, such as a scanner; and calibrating your output device, such as a printer or monitor. By calibrating input and output devices correctly, color is accurately captured by your scanner and is reproduced faithfully on your monitor or printer as well.

Please see your monitor or printer manufacturer for information on calibrating these devices.

Q. Your scanner is clearly designed to work with a notebook computer; will it also work with a desktop PC?
A. Yes. In fact, the scanner is perfect for desktop computer users that do not want to take up valuable desk space that a flatbed scanner needs. It can be conveniently moved out of the way when you are done scanning your documents or unplugged and put in your notebook bag to take on the road with you.

Q. How long does it take to scan a typical document?
A. It takes about 10 to 12 seconds to scan an average black and white business letter or form at 150 dpi.

Scanning a full color photo or image at 600dpi usually takes approximately 25 to 30 seconds.

Q. What is the warranty on my scanner?
A. Your scanner comes with a limited one year parts and labor warranty.

Q. What are the different file formats used when scanning a document?
A. Most scanning programs use the .TIF file format as their default. .TIF files use compression but it does not shrink the file sizes significantly unless the image is black and white (Scanned in Line Art Mode).

Another popular file format is the .BMP file. This is the format Microsoft uses for Windows Wallpaper, so if you want to use your own photos as Wallpaper, save them in the Windows directory in the *.BMP format.

The two most popular bitmap file formats today are .GIF and .JPG. Both of these formats are popular on the Internet because of their high compression ratios.

.GIF compression uses an algorithm similar to ZIP files. It also reduces the number of colors in the image. A scanned image can have up to 16.7 million colors. A .GIF file reduces this to a maximum of 256 colors. With appropriate utilities, you can reduce this even further to 16 colors.

.JPG does not reduce color depth. It merely uses compression algorithms similar to ZIP files. This is the most popular format for scanned images on the Internet and for sending pictures as attachments to e-mail.

Q. The cable that came with my scanner is not long enough for my use, can I get something longer?
A. It is possible to extend the length of the cable that came with your scanner. For TravelScan Pro models, we offer a 3ft extension cable.

Q. Will the scanner handle thicker sheets of paper?
A. Yes. Our scanners will scan heavy weight paper up to 90lb bond.

Q. I already have PaperPort 8.0 software, will this work with your scanner?
A. Yes. Just install our scanner driver and you?re ready to go.

Q. Are your scanners compatible with PaperPort 9.0?
A. Yes. All of our scanners will support operation under PaperPort 9.0.

Q. Are the scanners compatible with Windows 2000 & XP?
A. Yes. All of our scanner drivers are designed to work with Windows 2000 and Windows XP. Our scanners also support Windows 98, Windows 98SE and Windows Me.

Our newest scanner, the PS662W, now ships with a Microsoft certified WIA driver. As new products are introduced, we will be migrating to WIA certified drivers.

Please note: if you are planning to install the one of our scanners on a computer connected to a local area network, please see our other knowledge base article on installing the scanner on a networked computer or a computer without Administrator rights.

Q. TWAIN Support
A. Ambir Technology scanners fully support the latest version of the TWAIN specification ? version 1.9.Any application written to conform to the TWAIN specification is compatible with our scanners.

Q. How often should I clean my scanner?
A. For an average user, we recommend cleaning your scanner about every three months. For heavy users, once a month or even more frequently may be necessary. Generally, the best indicator of a needed cleaning will be the appearance of any black streaks that show up on your scanned document. We recommend recalibrating your scanner first. If this does not improve the quality of your scans, then clean your scanner using the supplied cleaning sheets.

Q. What do I do if there are black lines on all of my scans?
A. The first thing you should do is calibrate you scanner. The next thing you need to do if that doesn?t work is try to clean you scanner take the cleaning sheet that came with your scanner and use spray cleaning solution before cleaning the scanner. If that doesn?t work please call MSD on 07 3368 7888